Refund Policy

Refund Policy

At VitalMeds, we understand that circumstances may arise where you need to cancel a service. We strive to make our cancellation process as clear and straightforward as possible. Please review the following cancellation policy:

• Cancellation Period:
  • You may cancel your service at any time, subject to the terms outlined in this policy.
  • The cancellation will take effect immediately, unless otherwise specified.
• Cancellation Procedure:
  • To cancel a service, please contact our customer support team by customer@vitalmeds.com and provide your account details and the service you wish to cancel.
  • You may also be required to fill out a cancellation request form, depending on the nature of the service.
• Refunds:
  • Refund eligibility and amounts vary depending on the type of service and the timing of the cancellation.
  • Unfortunately, we are unable to provide reimbursements or receive back prescription products for reuse or resale, and all transactions are considered final. If you believe there has been a mistake in dispensing your prescription, please reach out to us at customer@vitalmeds.com.
  • Any setup fees, administrative charges, or non-refundable deposits are not eligible for a refund.
• Subscription Services:
  • For subscription-based services, cancellation will stop future billing cycles, but will not result in a refund for the current billing period unless otherwise specified.
  • You will continue to have access to the service until the end of the current billing period.
• Early Termination:
  • Early termination fees may apply for certain services, as outlined in your service agreement or contract.
  • You may be responsible for paying any outstanding balances or fees incurred prior to the cancellation.
• Exceptions:
  • Certain services may have specific cancellation terms and conditions, which will be communicated to you at the time of purchase or in your service agreement.
  • Exceptions to the standard cancellation policy may apply in cases of force majeure or extenuating circumstances, as determined by VitalMeds.
• Money-Back Guarantee
  • Our money-back guarantee applies only to new enrollments and can be applied solely toward the first month's purchase.
• Changes to Policy:
  • VitalMeds reserves the right to update or modify this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or notifying you via email.
• Contact Us:
  • If you have any questions or concerns about our cancellation policy, please contact our customer support team at customer@vitalmeds.com.

By using our services, you acknowledge that you have read, understood, and agree to abide by the terms of this cancellation policy.

Misrepresentations: If in any way during your service process that you misrepresent yourself in any manner, not limiting to a misrepresentation of your age or medical history, VitalMeds reserves the right to cancel your service without notice and charge you the full amount.
Authorization of Charges: Buy using our services, you hereby agree VitalMeds Terms and Conditions and authorize VitalMeds to charge your credit card (or other payment method) for the applicable fees, charges, and taxes.

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