Privacy Policy

Terms and Privacy Policy Consent

All provision contained in this Terms and Privacy Policy are effective immediately once our Platform has gone live, this include but not limited to new user but also those users who have established accounts and continues to use our Platform once we go live. The use of any personal information or contribution that you provide to us or collected by us on or through our Platform or its content is governed by all Terms, Conditions and Privacy Policy on our Platform. By using our Platform or its content, you consent to all Terms, Conditions and Privacy Policy, whether you have read it or not.

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Information We Collect

The personal information that we collect from you consist of information that we deem necessary to provide you the most positive experience when you’re utilizing our Platform and its services. We only collect information that is necessary for us to fulfill our obligation to arrange optimal services that will be required by the healthcare professional administering your care. The information we collect, may or will without limitation, your demographic information, certain heath related information, your geographic location, and your payment information (e.g., credit card details).

Personal Information: We may collect personal information such as your name, email address, phone number, and address when you register an account, make a purchase, or contact us for support.

Usage Information: We collect information about how you interact with our services, including your browsing history, pages visited, and actions taken.

Device Information: We may collect information about the device you use to access our services, including your IP address, browser type, and operating system.

Location Information: We may collect general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Services) and may use that information to customize the Services with location-based information, advertising, and features. Your location information may be shared with our agents, third party vendors or third-party advertisers. If you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this.

Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience, analyze trends, and track your preferences.

Web Beacons: also known as tracking pixels or clear GIFs, are small, transparent graphic images embedded in a web page or email. They are used for various purposes, including tracking user interactions, monitoring email delivery, and analyzing website traffic. Web beacons may be used for the following purposes: tracking website usage and performance, analyzing user behavior and preferences, monitoring email delivery and open rates, personalizing content and advertisements, facilitating affiliate marketing programs, and enhancing website security and fraud detection. When you interact with web beacons on our website or in our emails, certain information may be collected automatically, including IP address, browser type, device information, referring URL, and time and date of interaction.

This information is used to analyze trends, administer the website, track user movements, and gather demographic information. We may use third-party web beacons from trusted partners for advertising, analytics, and other purposes. These third parties may collect information about your online activities over time and across different websites. You can choose to disable web beacons by adjusting your browser settings or opting out of tracking through the preferences provided by our third-party partners. However, please note that disabling web beacons may affect the functionality of certain features on our website.

Platform Analytics: the collection, analysis, and interpretation of data related to user interactions and behaviors on our digital platform. This policy outlines how we collect, use, and protect analytics data to improve our platform and enhance user experience. We collect the following types of analytics data:

Usage Data: Information about how users interact with our platform, including pages visited, features used, and duration of sessions.

Device Information: Details about the device used to access the platform, such as device type, operating system, and browser type.

Location Data: General location information based on IP address or GPS data (if permitted by the user).

Referral Sources: Information about how users arrived at our platform, including referral URLs and search queries.

Analytics data is collected for the following purposes:

Improving User Experience: Understanding user behavior to optimize platform layout, features, and content.

Performance Monitoring: Identifying and addressing technical issues to ensure smooth platform operation.

Content Personalization: Tailoring content and recommendations based on user preferences and interests.

Marketing and Advertising: Targeting advertisements and promotional campaigns to relevant audiences.

Data Protection:

We are committed to protecting the privacy and security of user data. Analytics data is anonymized and aggregated whenever possible to prevent the identification of individual users. We adhere to industry-standard security measures to safeguard data against unauthorized access, disclosure, alteration, or destruction.

Third-Party Analytics Services:

We may use third-party analytics services, such as Google Analytics, to track and analyze platform usage. These services may collect data on our behalf in accordance with their respective privacy policies. Users can opt out of third-party analytics tracking through their browser settings or by using opt-out mechanisms provided by the analytics service providers.

Mobile Device Identifiers: Mobile device identifiers are data stored on your mobile device that may track mobile device and data and activities occurring on and through it, as well as the applications installed on it. Mobile device identifiers enable collection of personal information (such as media access control, address, and location) and traffic data. Mobile device identifiers help Company learn more about our users’ demographics and internet behaviors.

Information from third parties: We may obtain additional information about you from third parties such as marketers, partners, researchers, and others. We may combine information that we collect from you with information about you that we obtain from such third parties and information derived from any other subscription, product, or service we provide.

Aggregate or De-identified Data: We may aggregate and/or de-identify information collected by the Services or via other means so that the information is not intended to identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose, in accordance with applicable laws and regulations.

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Opt-in Policy

Our opt-in policy governs the process by which users voluntarily provide their consent to participate in specific activities or services offered by our platform. By opting in, users agree to the terms and conditions outlined in this policy.

Opt-In Process: To opt in to a particular activity or service, users must take affirmative action, such as checking a box, clicking a button, or providing explicit consent through a designated mechanism on our platform. Users will be informed about the purpose and implications of opting in before providing their consent.

Types of Opt-In Activities: The following are examples of activities or services that may require user opt-in:

• Marketing Communications: Users may opt in to receive promotional emails, newsletters, or other marketing communications from us.
• Data Collection and Processing: Users may opt in to allow the collection and processing of personal information for specified purposes, such as analytics, personalization, or targeted advertising.
• Participation in Programs or Surveys: Users may opt in to participate in programs, surveys, or research studies conducted by us or our partners.
• Subscription Services: Users may opt in to subscribe to premium services or features offered by our platform.

We will endeavor to implement your requested change as soon as reasonably practicable after receiving your request. Please be aware that your requested change will not be effective until we implement such change. Please note that if you choose not to allow our sharing of your personally identifiable information, we are not responsible for removing your personally identifiable information from the databases of third parties with which we have already shared your personally identifiable information as of the date that we implement your request. If you wish to cease receiving marketing-related e-mails from these third parties, please contact them directly or utilize any opt-out mechanisms in their privacy policies or marketing-related e-mails.

By opting in, users acknowledge and agree to the terms and conditions associated with the specific activity or service they are consenting to participate in. Users have the right to withdraw their consent at any time by following the opt-out procedures outlined in our Privacy Policy.

Please note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages. You cannot opt-out from receiving these administrative messages. We reserve the right, from time to time, to contact former customers or users of the Services for administrative purposes or to comply with applicable laws, rules or regulations.

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Social Media and Third-Party Platforms

Certain sections or functionalities on our Platform’s Services you engage with may permit you to share information on websites that are owned or operated by other companies, including third party social media sites or platforms such as Facebook, Instagram, LinkedIn, Twitter, or other similar sites (collectively, “Third-Party Websites”). When you use a link online to visit a Third-Party Website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use and security practices of the linked Third-Party Website before providing any information on that website. Company does not own or control such Third-Party Websites, and posting your information on Third-Party Websites is subject to the third party’s Privacy Policy and other legal terms, which may not provide privacy protections with which you agree. Company is not responsible for any act or omission of any Third-Party Website, nor are we responsible for the consequences of your choice to share your information on Third-Party Websites.

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How We Use Collected Information

With the information that we collect from you via our Platform, App, Services, Phone intake, text message, or by any other means, will be utilized to optimize and improve our services, personalize your experience, and customize content. This includes but not limited to, communication regarding your account, orders, updates, promotions, outreach, customer service support and returning your message, personalize your service experience, maintain, and improve our Platform quality and functionality, track Platform usage to improve customer support, evaluate the effectiveness of our marketing efforts, optimize our services enhance security, backing up data, and comply with our applicable legal oblations or respond to legal requests.

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With Whom We Disclose Your Information

We do not share, sell, or otherwise disclose your personal information for the purpose other than those detail in this Terms, Conditions, and Privacy Notice.

We may disclose your personal information to the following third parties for the purpose of quality and service assurance that we provide to you:

• Due to the nature of our business and our Platform, the services that are offer through our Platform will be provide by third-party providers. Third- party provers obtain your information to provide quality services. We outsource some of VitalMeds’ functions to third-party providers who assist us in delivering our services, processing payments, or analyzing data. We may share your information with trusted business partners for joint marketing efforts or to provide integrated services.
• Please note that when you choose to access certain third-party social media websites and services through our Platform, you are sharing information with those sites, therefore; the information you share will be governed by their website privacy policy.
• Your personal data will be shared with the following third parties:some text
  • Our subsidiaries and our affiliates.
  • To contactors and service providers.
  • Our third-party providers that we use to support or business.some text
    • This includes but not limited to, entities provide IT and infrastructure support services, payment processing services and marketing software.
    • Our payment processors’ privacy policies
  • To public agencies that are required by law.
  • To comply with our legal obligations.some text
    • Comply with the law, or legal processing, including legitimate and enforceable subpoenas, court order.
    • To establish or exercise our legal rights; defend against legal claims; or as otherwise required by law.
    • In such cases reserve the right to raise or waive any legal objection or right available to us.
  • To enforce our right, property, and safety of VitalMeds, our users, or other.
  • To comply with corporate transaction, merge, acquisition, consolidation, sale of assets, in any form of restructuring, or in the unlikely event of bankruptcy.
  • With your consent.
• Within the extent permit by applicable law, you have the right to request a copy of the of your protected information that VitalMeds have stored in our system. These requests can be made by sending us an email at privacy@vitalmeds.com.
• No matter the case, VitalMeds will strictly adhere to those applicable laws and regulation governing the use and disclosure of your personal information, especial when comes to protecting your information.

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Disclosing Personal Information

We strongly advise you to not including or providing any personal information in the content you post publicly or any information at can be used to identify or associate to you with your comments. Furthermore, user should comply with the security protocol measure we developed and implemented on our Platform, not limited to his/her username when posting reviews and contents.

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Children Online Privacy Protection Act Compliance

VitalMeds’ Platform is not intended for children under 18 years of age and children under the age of 18 is not permitted to use our Platform. We do not knowingly collect Personal Data from children under the age of 18. If we become aware that we have collected or received Personal Data from anyone under the age of 18 without parental consent, we will take necessary measure to remove the information. If you become aware that we have collected or received Personal Data form anyone under the age of 18, please inform us at privacy@vitalmeds.com, or through our Contact Us form on our website.

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Notice of Privacy Practices

VitalMeds is committed to safeguarding the confidentiality of your protected health information ("PHI") which  complies with the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule (45 CFR 164). This includes the use of Secure-Socket Layer (SSL) or equivalent technology for the transmission of PHI, as well as adherence to all applicable security standards for online transmissions of PHI . PHI includes details that could identify you, such as your name, social security number, or address, and pertains to your past, present, or future physical or mental health, the provision of healthcare to you, or your payment for healthcare services. In the course of its operations, VitalMeds may handle records containing your PHI. It is legally obligated to uphold the privacy of your PHI and inform you of its legal responsibilities and privacy practices concerning your PHI.

This Notice remains effective from the indicated date until VitalMeds issues a replacement. VitalMeds retains the right to modify this Notice's terms at any time, provided the changes comply with relevant laws. Any alterations will be applicable to all PHI under VitalMeds' custody, regardless of when it was created or received. In the event of modifications, VitalMeds will publish the updated Notice on its platform and make it available upon request.

• Uses and Disclosures of PHI: VitalMeds may utilize and reveal your Protected Health Information (PHI) in the following capacities:

• Treatment, Payment, and Healthcare Operations: VitalMeds has the authority to utilize and disclose your PHI for the purposes of (a) treatment, (b) payment, and (c) healthcare operations.
• Authorization: VitalMeds is empowered to employ and disclose your PHI based on your written authorization, provided that such usage or disclosure aligns with the terms of your authorization. You retain the right to revoke any authorization at your discretion.
• As Mandated by Law: VitalMeds may utilize and disclose your PHI as necessitated by legal requirements.
• Special Circumstances: The subsequent categories delineate specific scenarios wherein VitalMeds might utilize or disclose your PHI:

·         Uses and Disclosures of PHI. may utilize and reveal your Protected Health Information (PHI) in the following capacities:

• Treatment, Payment, and Healthcare Operations. has the authority to utilize and disclose your PHI for the purposes of (a) treatment, (b) payment, and (c) healthcare operations.
• Authorization. is empowered to employ and disclose your PHI based on your written authorization, provided that such usage or disclosure aligns with the terms of your authorization. You retain the right to revoke any authorization at your discretion.
• As Mandated by Law. VitalMeds may utilize and disclose your PHI as necessitated by legal requirements.
• Special Circumstances. The subsequent categories delineate specific scenarios wherein VM might utilize or disclose your PHI:

Public Health Activities: VitalMeds retains the right to disclose your PHI to public health authorities or governmental bodies for various purposes, including disease prevention and control, reporting instances of child abuse or neglect, addressing domestic violence, and informing the Food and Drug Administration about the quality, safety, and effectiveness of regulated products or activities. Additionally, in specific instances, VitalMeds may disclose PHI to individuals who have been exposed to communicable diseases or are at risk of contracting or transmitting a disease or condition.

Workers’ Compensation: VitalMeds may disclose your PHI as stipulated by and to the extent required to adhere to workers’ compensation programs and similar initiatives pertaining to work-related illnesses or injuries.

Health Oversight Activities: VitalMeds reserves the right to disclose your PHI to health oversight agencies for authorized activities, such as audits, investigations, inspections, licensing, and disciplinary actions related to the healthcare system or government benefit programs.

Judicial and Administrative Proceedings: In certain circumstances permitted by applicable law, VitalMeds may disclose your PHI in response to a court or administrative order, or in compliance with a subpoena or discovery request.

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Law Enforcement: Under specific circumstances, VitalMeds may disclose your PHI to law enforcement officials for purposes such as identifying or locating suspects, fugitives, material witnesses, or missing persons.

Decedents: In certain situations, VitalMeds may disclose PHI to coroners, medical examiners, and funeral directors for purposes such as identification, determining the cause of death, and fulfilling obligations related to deceased individuals.

Organ Procurement: VitalMeds may, under certain conditions, utilize or disclose PHI for the facilitation of organ donation and transplantation.

Research: In certain scenarios, VitalMeds may utilize or disclose PHI necessary for research purposes.

Threat to Health or Safety: VitalMeds may, under certain conditions, utilize or disclose PHI if it is deemed necessary to prevent or mitigate a serious and imminent threat to the health or safety of individuals or the public.

Specialized Government Functions: In specific situations, VitalMeds may use and disclose PHI of individuals who are or were in the Armed Forces for purposes such as ensuring the proper execution of military missions or determining eligibility for benefits. Additionally, VitalMeds may disclose PHI to federal officials for intelligence and national security purposes.

·         Your Rights Regarding Your PHI. You have the following rights subsequent rights concerning the PHI upheld by VitalMeds:

o    Confidential Communication: You retain the privilege of receiving confidential communications concerning your PHI. Should you wish, you may request that VitalMeds communicate with you via alternative means or at a different location, and VitalMeds will accommodate such reasonable requests. Your request must be submitted in writing to VitalMeds.

o    Restrictions: You have the prerogative to request limitations on specific uses and disclosures of your PHI for treatment, payment, or healthcare operations. Additionally, you may request that VitalMeds restrict its disclosures of PHI to only certain individuals involved in your care or the payment thereof. Your request must be submitted in writing to VitalMeds. While VitalMeds is not obligated to comply with your request, if it agrees, it will be bound by such agreement unless otherwise mandated by law or in emergency situations.

o    Inspection and Copies: You possess the right to inspect and obtain copies of your PHI. Your request must be submitted in writing to VitalMeds. A fee may be imposed for associated costs such as copying, mailing, labor, and supplies. VitalMeds may deny your request to inspect and/or copy your PHI in specific circumstances, in which case, you will be informed of the reason for denial, and you may request a review thereof.

o    Amendment: You have the entitlement to request that VitalMeds amend your PHI if you believe it to be inaccurate or incomplete. This right extends as long as the information is maintained by VitalMeds. Your request must be submitted in writing, providing a reason supporting the requested amendment. VitalMeds may, under certain circumstances, deny your request and will notify you accordingly. If denied, you may submit a statement of disagreement for inclusion in your records.

o    Accounting of Disclosures: You have the right to receive an accounting of all disclosures made by VitalMeds regarding your PHI. However, this right excludes disclosures made for treatment, payment, or healthcare operations, disclosures made to you about your treatment, disclosures pursuant to an authorization, and certain other disclosures. Your request, specifying the time period involved (not exceeding six years from the date of disclosure), must be submitted in writing to VitalMeds. The first accounting will be provided free of charge, but subsequent requests within a 12-month period may incur costs, which will be communicated to you in advance.

o    Breach Notification: You are entitled to be notified if VitalMeds (or a VitalMeds Business Associate) discovers a breach of unsecured PHI.

o     Paper Copy: You have the right to obtain a paper copy of this Notice from VitalMeds upon request at any time. To obtain a paper copy, please submit your request to privacy@vitalmeds.com.

·         Further Information. If you would like more information about your privacy rights, please submit your request to privacy@vitalmeds.com.

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Terms and Privacy Policy Consent

All provision contained in this Terms and Privacy Policy are effective immediately once our Platform has gone live, this include but not limited to new user but also those users who have established accounts and continues to use our Platform once we go live. The use of any personal information or contribution that you provide to us or collected by us on or through our Platform or its content is governed by all Terms, Conditions and Privacy Policy on our Platform. By using our Platform or its content, you consent to all Terms, Conditions and Privacy Policy, whether you have read it or not.

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Terms and Privacy Policy Consent

All provision contained in this Terms and Privacy Policy are effective immediately once our Platform has gone live, this include but not limited to new user but also those users who have established accounts and continues to use our Platform once we go live. The use of any personal information or contribution that you provide to us or collected by us on or through our Platform or its content is governed by all Terms, Conditions and Privacy Policy on our Platform. By using our Platform or its content, you consent to all Terms, Conditions and Privacy Policy, whether you have read it or not.

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Terms and Privacy Policy Consent

All provision contained in this Terms and Privacy Policy are effective immediately once our Platform has gone live, this include but not limited to new user but also those users who have established accounts and continues to use our Platform once we go live. The use of any personal information or contribution that you provide to us or collected by us on or through our Platform or its content is governed by all Terms, Conditions and Privacy Policy on our Platform. By using our Platform or its content, you consent to all Terms, Conditions and Privacy Policy, whether you have read it or not.

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Security

At VitalMeds, we implement security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We are committed to abide by all federal, state, and local laws, governing the integrity and confidentiality of our Personal Data.

Although we have taken all the precautionary, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you have concern about your sensitive information (e.g., contract or services information) being transmitted or disclosed in any matter or form, please consider using non-electronic communication methods. Furthermore, at VitalMeds we will use reasonable measure to protect the privacy of your information sent by email, SMS or any other similar digital communication. However, we cannot guarantee that all digital communication will be confidential. VitalMeds will not be liable if you or anyone else inappropriately use your email, access your SMS or any of your digital communication devices. VitalMeds will not be liable for improper disclosure of user’s information that is not caused by our intentional misconduct. You can choose not to provide certain information, but this may limit your ability to use some features of our services. You can also opt-out of receiving promotional communications.

Personal information may include the following:

• Primary personal information (e.g., name, contact details)
• Identifiers (e.g., age, sex, social security number, credit card details, website password)
• Specific personal information (e.g., survey and medical information, racial or ethnic origin, and religious beliefs)

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Cookies

Cookies are small text files containing small amount of information that your digital device downloads when you visit a website. Then when you return to the websites or visit a website that uses the same cookies, they recognize these cookies and therefore your browsing device.

To improve the way our Platform operation, we and third party whom we partner and/or engage with may use cookies, web beacons, local shared objects (sometime call “flash cookies”) to improve the way our website, mobile app works, improve our website performance, delivering relevant ads, and measure the effectiveness of marketing efforts.

You may disable cookies through your own web browser’s settings. However. Disabling the function may diminish your experience on our Platform and some feature may not work as intended.

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External Link

When using our Platform any link that link to another website or platform will not operate under VitalMeds’ Terms, Conditions, and or Privacy Policy. Please read those website or platform information regarding their terms, conditions, and privacy policy as to how they collect, use, and disclose your personal information.

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Medical Disclaimer

It is very important that you understand that we are not a licensed healthcare provider and are not engaged in the practice of medicine. We are only an online telehealth platform that connects patients to vetted licensed healthcare professionals and bill you on behalf of the licensed medical professional.  We provide various marketing, management, and technological services to one or more licensed healthcare professionals and or providers. If you have any health-related concerns or questions, always seek advice from your physician or other qualified healthcare provider regarding your health condition and or concerns. The use of our Platform is not intended to be use as a substitute for a diagnostic tool, medical advice, and or treatment. We do not recommend that you change any of your medication regiments or any new therapy without consulting a fully qualified physician. Please do not disregard any professional medical advice or delay seeking medical attend based on something you have read on our Platform. We do not recommend or endorse any specific tests, treatments products, procedures, physicians, opinions, information that are mentioned anywhere on our platform. The views and opinions expressed on VitalMeds are those of the authors and do not necessarily reflect the official policy or position of any other agency, organization, employer, or company. Reliance on the content and or information provided on our Platform is solely at your own discretion and risk. VitalMeds is not liable for any direct, indirect, consequential, special, exemplary, or other damages arising out of or in connection with the use of the website or reliance on any information provided.

If you think you are experiencing a medical emergency, place immediately contact your medical provider (e.g., your primary care doctor) or call 911.

All VitalMeds Services on our Platform are considering as elective treatments for the purpose of wellness and health maintenance only. Therefore, are not intended to treat or cure any diseases. Furthermore, all services at VitalMeds are only available to individuals who are at least 18 years old. If you are not 18 years or older, please do not use our Services.

By using VitalMeds, you acknowledge that you have read, understood, and agree to this disclaimer.

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Payments: Once you select a service with VitalMeds, you agree to be bound by these Terms and Conditions on our Platform. You hereby agree to pay VitalMeds the full payment that is indicated for all service(s) when purchases are made. Payments will be charged at the time of purchase or at the time of service.

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