Welcome to our FAQ hub!

We've gathered insights into all things VitalMeds. Here we address common questions about our approach to weight loss, available treatments, and how to kickstart your journey toward a healthier lifestyle. Should you have any further inquiries, our team is always here to provide personalized support. Let's embark on this journey together towards a happier and healthier you.

Frequently Asked Questions


Why choose VitalMeds?

VitalMeds is all about making your weight loss journey redefined and simplified! We are an entirely online telehealth platform that assembles a diverse team of healthcare professionals specializing in weight management, with the goal of assisting individuals in reaching their weight management objectives. VitalMeds accomplishes this by connecting individuals with top-tier, state-licensed healthcare professionals across the United States that specialize in weight management, all for a reasonable set monthly fee. Additionally, we offer resources on nutrition and lifestyle adjustments to support customers in addressing weight management comprehensively.

Who can use VitalMeds?

VitalMeds welcomes individuals of all genders. To access VitalMeds, you must meet the following criteria:

  • Be at least 18 years old.
  • Qualify for weight management treatment following assessment by our providers.
  • Reside in one of the states where our services are available.
How does VitalMeds work?

VitalMeds is engineered to offer more than just a telehealth platform; it's designed to be user-friendly for our clients while providing comprehensive care. You can initiate treatment in three simple steps:

  1. Complete a medical intake
  2. Engage in a consultation with your new healthcare provider.
  3. If deemed medically appropriate, receive your medication via mail every 30 or 90 days from our partnering pharmacies.

Our aim is to foster a lasting connection between you and your provider, ensuring continuous care tailored to your specific needs. With this goal in mind, Vital Meds is tailored for patients seeking ongoing, long-term care.

Time to begin your weight loss journey with us!

What is included in my plan?

All our plans offer a GLP-1 prescription, tailored compounded medication, expedited shipping, and continuous clinical assistance and support. No need to wait for insurance approval — if you don't qualify for treatment, we'll provide a full refund.

What if I am having a medical emergency?

If you encounter an emergency, dial 9-1-1, or your local emergency number, without delay.

 Is VitalMeds a substitute for my primary care provider?

No, VitalMeds supplements your primary healthcare and is not a substitute for your primary care provider (PCP). It's advisable to keep your PCP and other medical professionals informed about your weight management program to ensure a comprehensive approach to your health.

What are the causes of weight gain?

Weight gain can result from various factors such as overeating, lack of physical activity, hormonal imbalances, genetic predisposition, medication side effects, and certain medical conditions like hypothyroidism or PCOS.


Who are the healthcare providers with VitalMeds?

Each doctor and practitioner accessible through the Vital Meds platform is a licensed healthcare professional in the US. Prior to joining the platform, every one of these professionals undergoes a rigorous background check and verification process to confirm the validity of their licenses.

Our clinical providers are Beluga Health c/o Jonah Mink MD. Feel free to contact them atinfo@belugahealth.com. Beluga Health, P.A., a Florida professional corporation, has its office located at 1321 Upland Dr., Suite 18399, Houston, TX, 77043

Is it legal to prescribe medication online?

VitalMeds has pioneered telemedicine technologies enabling licensed doctors and nurse practitioners to provide medical services and remotely assist patients. Each healthcare professional you interact with is authorized to diagnose conditions, prescribe medication, and offer treatment within the scope of your state of residence.

How do I message my providers?

Once you have an account with VitalMeds, you can communicate your providers using our patient portal.

Medication and Pharmacy

Do I need a prescription?

Not at all! Our aim is to simplify and streamline this process for you. Utilizing our telehealth platform, you gain access to a network of medical professionals who can assess your individual requirements using your health data. If deemed suitable, they can then provide treatment, all at no cost to you.

Do I have to pay for my medication separately?

The program costs listed on our website encompass medication expenses (if approved by your provider). To simplify matters, you will be billed once a month for the total program cost. If you are on a three-month subscription program, we will bill you every three months.

Which Pharmacy is my medication coming from?

We collaborate with a third-party compounding pharmacy to handle your prescription (if approved). Your medication will be shipped directly from the pharmacy to the address we have on file for you.

Pharmacy: GoGo Meds DBA Jungle Jims is located at 5484 Dixie Highway Fairfield, OH 45014. They can be contacted at(877) 858-3784. They are able to dispense medications and maintain a license in 44 US states. Unfortunately, they cannot dispense sterile compounds and do not have a license in the following US states: CALIFORNIA, NEVADA, NEW JERSEY, NORTH CAROLINA, TEXAS, MASSACHUSETTS, MISSISSIPPI, NEW HAMPSHIRE, WEST VIRGINIA, and DELAWARE.

What's the difference between the 3-month starter program and monthly?

Currently Only Available for Compound Semaglutide and Compound Tirzepatide

3-Month Starter Program

  • Best Value Option
  • Perfect for jumpstarting your weight loss journey
  • Convenient monthly autopay: $245 per month for semaglutide and $345 for tirzepatide
  • Semagludie dosage begins at 0.25 mg/week, increasing to 1 mg/week (totaling 7 mg)
  • Tirzepatide dosage begins at 2.5 mg/week, increasing to 7.5 mg/week (totaling 60 mg)
  • Receive your entire 3-month supply in one shipment

Monthly Program

  • Ideal for individuals beginning at a higher dosage, already taking medication, or seeking a gradual dose increase or maintenance.
  • $295 per month for semaglutide covers all doses
  • $395 per month for tirzepatide covers doses of 2.5mg-7.5mg per week. For doses ranging from 10mg-15mg per week, an additional $100 monthly fee will apply.
What if I am not approved for a medication?

Similar to a conventional clinic, payment covers the services provided by the healthcare providers and their time dedicated to your telehealth appointment. However, payment does not guarantee the issuance or dispensation of prescription medication.

In the event that you are not approved for a prescription, your provider can often suggest alternative therapies for which you may qualify medically.

What is GLP-1, and how does it help for weight loss?

GLP-1, a hormone that controls appetite and blood sugar. It is mimicked by medications such as semaglutide and tirzepatide to aid weight loss by decreasing appetite, food intake, body fat, body weight and regulating blood sugar levels.

What are the side effects of the medication?

Understanding the potential side effects is key. They vary based on your prescribed medication, medical history, and lifestyle. Your doctor will give you detailed information on possible side effects, keeping you fully informed in your personalized care plan.

Cost and Finance

Does VitalMeds accept insurance?

We do not participate in any public or private health insurance plans, cost-sharing arrangements, or similar payment methods.

You don't need insurance to utilize our services and products. While treatment costs may fluctuate, Vital is committed to offering cost-effective and accessible solutions to customers, eliminating the necessity for insurance coverage.

Does VitalMeds accept FSA/HSA?

Although your HSA card might be usable, we currently do not support it by furnishing itemized receipts, letters of medical necessity, or other documentation that your providers may request.

Are there any hidden fees?

No, the prices for all our plans are prominently displayed on our website.

What is the cancellation policy?

We understand that situations can change, so there are no long-term contracts or cancellation fees. Your satisfaction is our priority.

What is the refund policy?

Regrettably, we cannot offer reimbursements or accept returned prescription products for reuse or resale, as all transactions are considered final. If you suspect an error in the dispensing of your prescription, please contact us at help@vitalmeds.com

What is VitalMeds "Same Price at Every Dose" Guarantee?

We maintain consistent pricing for all our semaglutide products and Brand Name products (Zepbound®, Wegovy®, Mounjaro®, and Ozempic®) regardless of the dose, ensuring affordability for everyone. Unlike other companies that may raise fees once you're a member, we guarantee that the price you see on the page for the first month will remain unchanged for the last month.

Note: This does not apply to our tirzepatide products.

How does the 100% satisfaction guarantee work?

Feel confident and put your mind at ease with VitalMeds, knowing that we offer a full 30-day money-back guarantee, no questions asked.

This guarantee applies only to new, first-time clients and covers the first month's medication. Requests for refunds and cancellations must be made within the first 30 days from the order date.


What is the processing time?

Following approval of your order, we'll transmit your prescription to our affiliated pharmacy for processing. At present, processing can takes up to 3-5 business days. Majority of our shipping are overnight.

Is shipping included with each order?

You'll enjoy complimentary shipping for all medications fulfilled by our partner pharmacies.

Got more questions?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Other inquiries? Let's chat.